PRIVACY POLICY

Frequency Foundry Inc. (“The Foundry”) offers CRM solutions for organizations. Our products include greymatter Student Lifecycle CRM and associated add-ons, Signal 311 CRM and Prosper Economic Development CRM.

As you interact with The Foundry’s websites, products, and services, we process information from and about you in order to provide access to products, provide our services, or provide support. This means that we collect, use, transmit, store, share, and erase your information.

This Privacy Policy (“policy”) applies to our websites, services, and products including:

• Visits to our websites (including our blog, help site, and support portal)
• Use of our websites to sign up for email notifications or newsletters
• Registering for and using our products or services

This policy describes how The Foundry processes your Personal Information and explains the choices available to you with respect to your Personal Information. We will not use or share your Personal Information with anyone except as described in this Privacy Policy.

The Foundry understands the importance of protecting Personal Information. For this reason, The Foundry strives to have business procedures and security safeguards in place to protect Personal Information under its control.

INFORMATION WE PROCESS

Information You Provide/Information The Foundry Receives Directly From You

From Websites or Events

You may voluntarily provide us with information such as your Name and Email Address, Country, State when you interact with our websites in the following ways:

• Filling out the “Request a Demo” online form
• Sign up for our newsletter
• Create an account on our Support Portal
• Sign up for notifications
• Interact with us via Chat or Email
• Attend a webinar or training

From the Services

We receive and store the Personal Information you provide directly to us when you register for the Services and use the Services.

We process Customer Name, Email Address, Title, Phone Number, Industry, Geographic Region, Postal Address, Website Address, Financial Information for the follow activities:

• Account Management
• Billing
• Onboarding
• Training
• Support
• Product Communications

Our customers may electronically submit data to our services when using the Services. The data varies by feature but may include these types of data:

• Email address
• First and last name
• Title
• Phone number
• SMS data (Mobile Phone Number, Message Content)
• Information collected via forms and/or surveys (these fields are determined by the customer/data exporter and can range from Name and Email Address to free form text)
• Web-tracking information (IP address, page visit and page view data including timestamps, URLs, duration, operating system, language and linked records, page title)

Frequency Foundry Inc. has no direct relationship with our customers’ subscribers or recipients, and our customers are responsible for making sure they have the appropriate permissions for Frequency Foundry Inc. to collect and process information about those individuals.

Information Automatically Processed when you Visit our Websites, Receive our Emails or Use our Services 

• When users interact with our Products, user behavior is logged so that we may improve our Logged behavior includes what features are accessed, where the user clicks, how long is spent on a feature, etc. Other usage data such as email and SMS volumes are collected for billing purposes.
• We automatically collect certain information to track visitor activity on our websites. We use this information to improve the content of our sites as well as to provide visitors with a more relevant overall experience with our organization and our site. This information may include information that identifies you as an individual or relates to an identifiable individual, including: name, title, company name, job function, expertise, postal address, telephone number, or email address. We may also collect other information that does not reveal your specific identity or does not directly relate to an identifiable individual such as browser and device information, information collected through cookies, pixel tags, and other technologies, and demographic information. We never share this information or information you provide us with third parties except to the extent necessary to provide our Service and only to the extent described in the Terms of Service.
• If you fill out a web form on our site, your information will be stored in our CRM system and some amount of your past browsing on our site may be available to us to determine your interests. We may use this information to more effectively engage with you and improve our site. However, if you use private browsing as described below, you may provide us your information without making your past browsing activity available to us. If you do not wish for us to have your Personal Information, please do not fill out any of the web forms on this site.
• If you receive emails from The Foundry, we may also use tracking technologies to track opens and Clear GIFs are used in HTML-based emails to track when an email is opened and link redirects are used to track which links are clicked in both HTML and Text based emails. This data allows us to gauge the effectiveness of our communications and marketing campaigns.

HOW WE SHARE YOUR INFORMATION

Service Providers and Subprocessors

The uses trusted subprocessors with the delivery of our Products (Services). These subprocessors have access to Personal Information to provide the Services. All Subprocessors are subject to privacy, security, and confidentiality reviews and are bound by appropriate agreements. Frequency Foundry Inc. will not sell, rent, or trade Personal Information to any third party.

Affiliates

We may share the information we collect with the Frequency Foundry Inc.’ affiliates to provide Support, Customer Success, and other services.

Advertising and Marketing

We may provide information collected when you visit a Frequency Foundry website (such as email addresses) to third-party providers, who may “match” this information in de-identified form to cookies (or mobile ad identifiers) and other proprietary IDs, in order to provide you with more relevant ads when you visit other websites.

You Ask Us to share

If you connect your Frequency Foundry account to a third-party integration, we will share the data necessary for those features to work which may include Personal Information. Examples of these third-party integrations includes SMS connectors and Event connectors.

Compliance with Legal Obligations

We may disclose your Personal Information if required to do so by law or subpoena or if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our rights or property. We will notify individuals or customers of that request unless we are prohibited from doing so by law or court order or there are exceptional circumstances, such as an emergency involving the risk of bodily injury or death to a person or group of people or potential harm to minors.

HOW WE PROTECT YOUR INFORMATION

The Foundry will store and process the Personal Information in a manner consistent with industry security standards. Frequency Foundry Inc. has implemented technical, organizational andadministrative systems, policies, and procedures designed to ensure the security, integrity and confidentiality of Personal Information and to mitigate the risk of unauthorized access to or use of Personal Information, including:

• Physical and Logical Access Control measures including clear onboarding and offboarding processes, named accounts, need-to-know basis for access, and multi-factor authentication
• Device and server protections including anti-virus and anti-malware software, endpoint encryption, intrusion detection systems, managed destruction of devices and media, encryption in transit and rest
• Training for staff in Security and Privacy

DATA RETENTION

Frequency Foundry Inc. will retain personal information for the extent necessary to fulfill the purposes for which it was collected and to provide products and services to our customers. We will delete Personal Information when it is no longer necessary, or upon your request, subject to exceptions as discussed in this policy or under applicable law. Some Personal Information may be deleted automatically based on specific schedules. Additionally, we may retain Personal Information as necessary to comply with legal obligations or resolve disputes, or as otherwise justified by a legitimate interest of Frequency Foundry Inc., subject to applicable laws.

LEGAL BASES FOR PROCESSING YOUR INFORMATION

Our legal basis under the General Data Protection Regulation (GDPR) and the UK General Data Protection Regulation (UK GPDR), the data protection and privacy regulations in the European Union and UK, respectively, for collecting and using information as described in this policy depends on the particular type of information and the specific context in which we collect it. However, here are a few examples of legal bases for processing that we rely on:

Consent

We may process your Personal Information based on your consent such as when you ask us to send you certain kinds of marketing communications. You have the right to withdraw your consent at any time.

Perform a Contract

We may process your Personal Information when necessary to fulfill our obligations under a contract with you. For example, to comply with the Terms of Service.

Legitimate Interest

We may process your Personal Information if doing so is necessary for our legitimate interests. For example, to provide information security, to understand user needs and preferences, to identify usage trends, and to improve our products or services.

Comply with a Legal Obligation

We may process your Personal Information to comply with legal obligations to which we are subject.

Exercise or Defense of a Legal Claim

We may process Personal Information in relation to a legal claim.

DATA TRANSFERS

Frequency Foundry Inc. is a global company. When you use our website, products, or services, some of your information will be transferred to the US or other countries.

Frequency Foundry Inc. does offer application hosting and data storage where Microsoft Corporation data centers exist.

Frequency Foundry Inc. uses appropriate technical and organizational safeguards for cross-border transfers. When Frequency Foundry Inc. engages in cross-border transfers we rely on:

• Adequacy Decisions, as adopted by:
  • European Commission
  • UK Secretary of State or
• Standard Contractual Clauses, as issued by:
  • European Commission
  • Information Commissioner’s Office (ICO)

YOUR PRIVACY RIGHTS

Individuals, Customers, and Partners in many regions including the United States, the European Economic Area, and the United Kingdom have certain rights in relation to their personal data.

Subject to any exceptions provided by law, you may have the right to request access to your personal data, as well as request to update, delete, or correct this information. In general, Frequency Foundry Inc. is the Processor (GDPR) or Service Organization (CCPA), and customers are the Controllers (GDPR) or Business (CCPA). If you are a recipient of a message from a customer and no longer want to be contacted by the customer, please unsubscribe directly from that customer’s email or contact the customer directly to update or delete your data. Similarly, if you are a recipient seeking to correct, amend or delete inaccurate data, you should contact our customer (the ‘controller’ of your data).

Please see the below sections on how to exercise your rights for individuals in the EEA, UK and United States.

EU AND UK

If you are an individual in a country in the European Union or the UK, you have the right to make requests to:

• Access the Personal Information we keep about you;
• Rectify inaccurate Personal Information;
• Place restrictions on our use of your Personal Information;
• Object to our use of your Personal Information;
• Ask us to delete the Personal Information about you we hold;
• Have your Personal Information transferred to you or another party of your choosing; and
• Make a complaint to the relevant supervising authority

If you wish to exercise the above rights, you may do so by contacting us at resonate@frequencyfoundry.com . We will need to verify your identify and may need to verify your relationship with Frequency Foundry Inc. for security and to prevent fraud.

If you have any concerns or complaints regarding our processing of your Personal Information, please contact us as described in the “Contact Us” section below and we will do our best to answer any question and resolve any complaint to your satisfaction.

US

If you are an individual in a state in the United States that has a privacy law in effect, you may have rights similar to those listed above in the EU and UK section. In addition to these rights, you may also request information about:

• The categories of information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your information; and the categories of third parties we share or disclose your For your convenience and so you don’t have to request it, we’ve included that information in this Privacy Statement.

Frequency Foundry Inc. does not sell your data, as defined under applicable law, such as the California Consumer Privacy Act (CCPA).

OTHER IMPORTANT INFORMATION

Children’s Personal Information

Our website is not intended for minors under the age of 13 and we do not knowingly or specifically collect information about minors under the age of 13.If you believe that we have mistakenly or unintentionally collected such information, please notify us at resonate@frequencyfoundry.com so that we may delete the information from our servers.

Business Transfers

We may choose to buy or sell assets and may share and/or transfer customer information, including Personal Information, in connection with the evaluation of and entry into such transactions and based on our legitimate interests. Also, if we or our assets are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be one of the assets transferred to or acquired by a third party.

Changes to This Policy 

Frequency Foundry Inc. reserves the right, at any time, to modify or replace this Policy. The most recent version of this Policy is available at https://greymattercrm.com/privacy-policy/. Please check the Privacy Policy periodically for changes; however, we will also notify you via email or other direct electronic communication method of any changes that, in our sole discretion, materially impacts your use of the Site or the Frequency Foundry Inc. services or the treatment of your Personal Information. Your use of the services following the posting of any changes to this Policy constitutes acceptance of those changes.

How to Contact Us

If there are questions or complaints about our Privacy Policy or how we handle customer data, please contact us by email: resonate@frequencyfoundry.com